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Support Center

FAQ Tutorials Release Note
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  A: The VStomp Amp is designed as a guitar/bass amp/cab simulator, which means it is an effect processor, NOT a sound generator. But you can use MIDI PC and CC messages to control the VStomp Amp for selecting presets and controlling global parameters.
  A: Hum noise is generally caused by ground loop issues.
    1. If you’re using a laptop, a low quality power supply unit can lead to ground loop noise. Disconnect your laptop from your power supply and see if running on battery resolves the issue.
    2. Try to connect your devices to a single power outlet (e.g. a multi-outlet power strip).
    3. If ground lifting is supported on your audio device, lifting the ground wire may help (the function will probably be shown as switch with a “GND LIFT” sign).
    4. Using new/better instrument cables will help reduce hum noise.
    5. Make sure the grounding of your guitar/bass is well soldered.
    1. Make sure that your audio interface driver is up to date. For Windows users, if you’re using an onboard soundcard, please try NOT to use WASAPI, MME or DirectSound drivers, as these cards are not designed for professional use. Try using the ASIO4ALL driver instead.
    2. Make sure your monitor settings are correct: For example, turn the Monitor Source (if there is one) knob on your audio interface fully clockwise to Playback.
    1. Make sure your audio hardware is operational.
    2. Make sure you’re using the latest driver or most compatible driver for your device.
    3. Make sure that you set proper input and output routings in the VStomp Amp Settings menu. If you’re not sure about your settings, click “Test” to generate a test tone.
  A: Please check out the buffer size settings to see if your device is overloaded. The smaller the buffer size, the less latency, the heavier the processing load on your computer. If your computer can’t handle all the work it is tasked with at the selected buffer size, you will experience pops and clicks or other cracking noise in your audio output. If so, you need to increase the audio buffer size.
Start out with a buffer size of 512 as a general rule. Sometimes on some modern multicore CPUs you may get better results with lower latency settings than with higher settings.
  A: Please make sure you set a correct location for plugins:
The plugins will be installed to the following locations:
-    Audio Units - /Library/Audio/Plug-Ins/Components
-    VST 2 - /Library/Audio/Plug-Ins/VST
-    AAX - /Library/Application Support/Avid/Audio/Plug-Ins

You can choose the plugin install location on Windows. The default install locations are:
-    VST 2.0 (32-bit) - C:Program Files (x86)VstPlugins
-    VST 2.0 (64-bit) - C:Program FilesVstPlugins
-    AAX - C:Program FilesCommon FilesAvidAudioPlug-Ins
    1. Make sure these locations have been added to the plugin folder list in your DAW.
    2. Some DAWs will have their own default install location.
  A: Please make sure you turn off the Direct Monitor function on your audio hardware. You might have enabled "Direct Monitor" on your audio interface, then you hear the direct sound from the interface input and a slower processed sound from your computer.
  A: Please go to “Audio Settings” – “Active MIDI inputs” to make sure your MIDI controller has been found/selected.